Privacy Policy
How we collect, use, and safeguard the information you share with our team.
Last updated: October 5, 2026
At Cement Creek Veterinary Hospital (“we,” “us,” “our”), we respect your privacy and are committed to protecting the information you share with us. This policy outlines how we collect, use, and safeguard your information when you opt in to receive SMS messages from our team.
What Information We Collect
When you sign up to receive SMS messages, we may collect:
- Your mobile phone number
- Your consent to receive SMS messages
- Your name (if provided)
- Details related to your pet’s care or appointment scheduling
- Your messaging history with our team
How We Collect Your Information
We collect your information directly from you, such as when you provide your mobile number at our front desk, complete a form on our website or in our hospital, or opt in to text communications when booking an appointment. We may also collect information when you reply to or interact with our messages.
How We Use Your Information
The information we collect through SMS is used solely to:
- Confirm and remind you about appointments
- Provide important updates regarding your pet’s care
- Respond to your questions or concerns
- Support ongoing communication about services you’ve requested
We do not use SMS information for general marketing purposes. Message frequency varies. Message and data rates may apply.
Data Transfer and Disclosure
We do not sell, rent, or trade your personal information. We share it only with service providers who help us care for your pet or operate our practice, such as our online pharmacy partner to fill prescriptions, diagnostic laboratories, and our messaging provider to deliver texts, or when required by law. These providers may use your information only to perform services on our behalf.
Consumer Data Protection
SMS opt-in data and phone numbers collected for text messaging will not be shared with third parties or affiliates for marketing or promotional purposes. They are disclosed only when strictly necessary to deliver our messages (such as to our messaging provider and wireless carriers) or to comply with legal obligations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Safeguards
We maintain administrative, technical, and physical protections designed to prevent unauthorized access, use, or disclosure of the personal information we collect. Access to your information is limited to team members who need it to provide care for your pet or to communicate with you, and we periodically review our practices to keep your information protected.
Managing Your Preferences
You may opt out of SMS communications at any time by replying STOP to any message. You will receive one final message confirming your opt-out. For help, reply HELP to any message. You can also contact our team at info@cementcreekvet.com or (970) 446-2284. See our Terms of Use for more on how SMS opt-in and opt-out work.
Updates to This Policy
We may update this privacy policy from time to time. If we make material changes that affect how we handle your information, we will post the updated policy on this page and revise the “Last updated” date above before the changes take effect. We encourage you to review this page periodically.
Consumer Contact Information
If you have any questions about this Privacy Policy or our SMS communications, please contact us using the contact information provided on this website.
How to Contact Us
Text HELP to (970) 446-2284 for support, email us at info@cementcreekvet.com, or call (970) 446-2284.